Warranty Policy
Manufacturer warranty
Products we sell carry the warranty given by the brand (for example ASUS, HP, Dell, Lenovo, MSI, Epson, CP Plus, TP-Link, D-Link, SanDisk and others). The warranty period is shown on the product page or on your invoice and differs by brand and product. Warranty terms are set by the manufacturer.
What you need for a claim
- The original GST invoice from Sai Hitech Solutions.
- The product with its serial number intact.
- Accessories and packaging where the brand requires them.
How we help
Bring or send the product to us, or call +91 90514-16120. We will guide you to the right brand service centre, help you raise the claim and keep you updated. Repair or replacement time depends on the brand’s service centre.
What is not covered
- Physical damage, liquid damage, burn marks, power-surge damage or damage from wrong installation.
- Products opened, repaired or modified by anyone other than an authorised service centre.
- Missing or tampered serial numbers or seals.
- Consumables and normal wear, such as batteries after their stated cycle, keycaps and cable wear.
Warranty on our services
Installation and repair work done by our team carries a 30 day service warranty unless the invoice states otherwise. Replaced parts carry the part’s own warranty.
Contact us
Sai Hitech Solutions, 5th Floor, 83, Devi Market, SP Mukherjee Road, Kalighat, Kolkata-700026, West Bengal, India
Phone / WhatsApp: +91 90514-16120
Email: [email protected]
Frequently Asked Questions
Who gives the warranty on the products I buy?
The brand. The warranty period is shown on the product page or your invoice and differs by brand and product.
What do I need to make a warranty claim?
The original GST invoice, the product with its serial number intact, and the accessories and packaging where the brand requires them.
Will you help me with the claim?
Yes. Call us and we will guide you to the right brand service centre, help you raise the claim and keep you updated.
Is physical or liquid damage covered?
No. Physical damage, liquid damage, burn marks, power-surge damage and products opened or modified by unauthorised persons are not covered.
Sai Hitech Solutions supplies computer hardware and gaming accessories, and provides CCTV, biometric, networking and laptop repair services in Kolkata and across West Bengal.
Call us for price & support+91 90514-16120